he day before yesterday, live in HongShanOu garden road no.1 of ms xu reflect her water heater is bad for more than a month, many times she call this brand electrical geothermal appliances after-sales service telephone, has been no one door to door service. See the weather is getting cold, this can do?

Ms xu introduced, last November spend 2000 yuan in a large home appliance stores to buy back the water heaters. This year in early November, water heater, water geothermal temperature heating to sudden failure after twenty degrees Celsius, you will not be able to normal temperature. She times call service department, just have a maintenance man the door, check for a few minutes, the person think is water temperature regulation pipe out of order, then disappear.

Reporter then linked to this water heater after-sales service center. The relevant person in charge of Mr. Summer explain, for parts has not from the factory shipment, to delay a long time, may be because of employee and customer geothermal communication misconduct, creates the customer misunderstanding, the center apology.

The reporter coordination, the center said it will step up to other area for adjustable cargo. 11, related accessories already express to wuhan, the center will be geothermal today send door to door service.